Privacy Policy

Last Updated: 8/08/2023

At Vortex VR Arcade, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding this information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

  • Contact Information: Name, email address, phone number.

  • Demographic Information: Age, gender, location.

  • Payment Information: Credit card details, billing address.

  • Usage Data: Information about how you interact with our VR arcade, such as gameplay activity, preferences, and session duration.

  • Technical Information: Device and browser information, IP address, cookies.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Customer Support: To respond to your inquiries, provide assistance, and address issues.

  • Personalization: To tailor your experience, suggest games, and improve our offerings.

  • Marketing: To send promotional materials and updates about our VR arcade (you can opt out at any time).

  • Payment Processing: To process transactions and secure payments.

  • Analytics: To analyze usage patterns and improve our services.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Legal Compliance: When required by law, court order, or government authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

You have the right to:

  • Access and Rectification: Review and correct your personal information.

  • Erasure: Request deletion of your data (subject to legal requirements).

  • Restriction: Limit how we process your information in certain cases.

  • Object: Object to processing based on legitimate interests.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and gather usage data. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and the revised policy will apply to data collected after the date of the update.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us at support@vortex-vr.com.